✅ What size garment should I choose?
A: You have a size guide in place. This size guide is given as an indication and we cannot be held responsible if the size of the product does not suit you. Each person has different requirements, some like long and wide, others more contoured and short. Add to this the fact that two people may be the same height and weight, but have different body shapes.
✅ How long does it take to receive my order?
A: Orders are generally dispatched within 24 hours. Then you have to take into account the time taken by the carriers: 2 working days for Colissimo and between 3 and 4 working days for Mondial Relay. Please note that the delivery times indicated are not a guarantee, but are given as an indication.
✅ Delivery takes longer than expected, can I claim compensation?
A: As indicated in our general terms and conditions of sale, delivery times are given as an indication and we are not responsible for late deliveries. Our commitment is to dispatch your order as quickly as possible. Once the order has been dispatched and handed over to the carrier, we relieve ourselves of all responsibility.
✅ The carrier (La Poste or Mondial Relay) says they've delivered the package but I haven't received anything, what should I do?
A: You need to contact the carrier and make a claim. From the moment the package is indicated as "delivered" on the order tracking system, there's absolutely nothing we can do. Even if we contact the carrier, which we've done several times, they'll tell us that the package has been delivered to the customer as indicated on the tracking system. Unfortunately, there's nothing we can do between the carrier who claims to have delivered the package to you and the customer who claims not to have received anything. Please note that sometimes parcels are also stolen from mailboxes, for which we are not responsible. In this case, you should opt for delivery at a relay point.
✅ How long do I have to get my money back or exchange my product?
A: You have 14 days to have your product refunded or exchanged.
✅ What should I do if my product has a defect or there's an error in my order?
A: If you notice that your product has a defect or you find an error, you have 48 hours from the moment it is delivered to you to report it to us. You must send us an e-mail explaining the nature of the defect or error (also attach a photo if possible for the defect). After this 48-hour period, we will not be able to process any claims.
✅ What are the conditions for a product refund?
A: For any product refund, you must comply with the following conditions:
- You must return the product within 14 days of the date of shipment (the carrier's stamp will be taken as proof of the date of shipment).
- The product must be in perfect condition, in its original packaging, with its label, and folded correctly. Products that smell of perspiration, detergent, damage or any other indication that they are no longer in new condition will not be reimbursed and will be returned to the owner at the customer's expense.
- You must stipulate on paper that you would like a reimbursement and include it in the return package.
- The customer must return the product by Colissimo to the following address, indicating the order reference number. We will not be able to process any request without the order reference number.
- Send the parcel by Colissimo to the following address:
Librairie le Savoir (My Qamis)
1-5 av Paul Maintenant
91100 Corbeil Essonnes
France
✅ Do you also reimburse shipping costs?
A: As shipping costs are used to ship your order, they are not refunded. Please also note that if you have taken advantage of the free shipping and then decide to have one or more products from your order refunded, the refund fee will be deducted from the refund, i.e. the fixed sum of 3.90 (we will refund you the price of the returned products minus 3.90).
✅ Is there a return slip for refunds or exchanges?
A: No. Returns for refunds and exchanges are made by Colissimo and are at the customer's expense.
✅ How long does it take for a refund to be issued?
A: Once we receive the product, the return is examined to see if it meets all the conditions, and the refund is made within 14 working days. Refunds will be made exclusively to the payment method used when the order was placed.
✅ How can I change a product I've received?
A: You must respect the same conditions as for refunds (see answer concerning refunds) while indicating by which model you wish to change your product. Once we've received your order, we'll send you an e-mail to pay the shipping costs for the new item. Once paid, we will ship the order with the desired model. If you need the product quickly, we advise you to opt for a refund and order the model you want at the same time to avoid processing time.
✅ I've ordered but I haven't received any confirmation, is this normal?
A: After each order, you must receive confirmation by e-mail. Please make sure you've entered the right e-mail address and check your spam folder to see if you've received anything. If you've entered the right e-mail address and still haven't received anything, please contact us.
✅ Do you have a physical store to come directly to?
A: No, sorry, we're an online-only boutique and we don't welcome the public.